Susan Fee

Susan Fee

Organization - ERC


    Dealing with Difficult People.

    Learning Objectives

    1. Set realistic expectations by understanding the motives of difficult people, managing your personal triggers, and when to ask for help.

    2. Establish healthy professional relationship boundaries: your boundaries, their boundaries, and how body language and emotions play a role.

    3. Identify and evaluate how to appropriately adjust your tone, body language, and choice of words in the moment to most effectively diffuse the situation or difficult presentation of the other person.


    In our daily work lives, encountering difficult people can be a common experience. They can come in the form of a co-worker that wants to bend your ear on Monday about family drama they dealt with over the weekend, to a Manager that simply doesn't know how to delegate work without making you feel like you and your role are insignificant. These interactions likely make you feel emotionally and physically drained at the end of the work day. What if we told you that YOU have complete control over how you can best manage these diverse personalities, and minimize the impact it has on your engagement at work, and your emotional and physical well-being? It's true! And here's how we are going to arm you with the knowledge and skills to better manage these people and situations to re-energize yourself.


    Susan Fee is a therapist, author, and national trainer based in Cleveland, OH. She specializes in helping clients develop their personal and professional communication skills. She delivers training to individuals and corporations on communication skills, conflict resolution, resiliency, motivation, and presentation skills as well as providing voice-overs for audiobooks, training videos and commercials. She's the author of numerous magazine articles and books including, 101 Ways to Make Your Message Stick, 101 ideas & Insights About Resolving Conflict, The Manager's Motivation Handbook, Circle of F.R.I.E.N.D.S. Facilitator's Guide, and the college survival guide My Roommate is Driving Me Crazy! Susan developed Circle of F.R.I.E.N.D.S. to teach girls ages 8-14 how to develop healthy relationships, regulate emotions, increase self-esteem, and communicate assertively. She's taught her workshops for Girl Scouts, parent groups, schools, and summer camps. Susan believes every person has a story worth telling and she wants to help young girls in particular tell a powerful one.


    Conference Date